Support centre

Support

Tickets, warranty, spares and a knowledge base written by the people who build the machines.

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1 business day

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Enter the serial number from the label on your G3D machine.

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Frequently asked questions

  • Which G3D printer should I buy?

    Size the machine by your largest part, not your average one. Add 20 mm of clearance per axis. If everything fits in 220 × 220 × 300 mm, the Starter is enough. If you print assemblies in one piece, look at the Advanced. If you need high-temperature materials, a heated chamber, or parts over 400 mm, the Industrial is the conversation to have.

  • Can I pay by card on the website?

    Online card payment is enabled as soon as G3D connects a payment provider account (Payme, TBC Pay or Stripe). Until then, checkout supports bank transfer, invoice for companies, and cash on pickup — all of which work today.

  • Do you ship outside Georgia?

    Pickup in Tbilisi, courier inside Tbilisi, delivery across regions of Georgia, and international shipping. City delivery is free above 200 GEL.

  • What file formats can I upload for a quote?

    STL, OBJ and 3MF. STL and OBJ are analysed in your browser for volume, bounding box and a material estimate. 3MF is accepted for quoting and will be mesh-analysed once the slicing service is connected.

  • How is the printing price calculated?

    Material, machine time, energy, labour, depreciation, finishing, overhead, margin and VAT are each a parameter in the G3D Pricing Engine. The calculator shows every component, and G3D can change any of them without touching the code.

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